Collaboration From the Inside Out

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If financial firms are to match a single face to each of their customers, they’ll have to do a better job of synchronizing their internal business processes. Merrill Lynch and Comerica show how.

All rise, please, for Wall Street’s top IT executives. After all, haven’t they gotten far more bang for the technology buck than their peers in other industries?

All sit down again. Financial services CIOs have far to go before their firms can be all things to every customer. Not to diminish their

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