How to Use ROI to Judge IT Success
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LONDON--Technology is an expensive investment--especially if the results are not quantifiable. Return on Investment (ROI) is particularly difficult to assess in relation to large, corporate-wide projects, as they work on a long-term vision and are likely to impose standards and restrictions. This poses even greater challenges to determining, agreeing on and proving the ROI or business case for them.
Technology investment falls into two main categories: development of new business opportunities
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