Keeping It Simple
COVER STORY
The number-one rule in business is don’t mess with success. When Debby Hopkins assumed the mantle of chief operations and technology officer for global banking giant Citigroup in January 2003, she tossed rule number one right out the window.
Unlike other CIOs and CTOs, Hopkins faced the novel challenge of being responsible for enterprise-wide technology and operation issues for an organization, many of whose broad and diverse individual business lines were top performers in their respective
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