BEST OUTSOURCE PROVIDER - IBM
2004 WATERS AWARDS
You'd think IBM would cry in its beer and Waters would search for another candidate for best outsourcer, but even with this huge loss, Big Blue is still the global financial IT outsourcer to beat. The IBM-JPMC outsourcing deal was doomed thanks to our CIO of the year, Austin Adams, and JPMC president and COO Jamie Dimon's legendary low opinion of massive outsourcing deals. Once JPMC merged with Bank One, the writing was on the wall.
Game over? Absolutely not. No other firm offers the wide range
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