Navigating the Offshoring Seas
COVER STORY
What began as a trickle has grown into a flood, sweeping up almost everyone in its path. For the past two decades, large financial services firms, such as Citigroup, GE Financial and HSBC, blazed the way in offshoring by establishing captured-technology sites--wherein investment firms directly hire staffers in India or elsewhere--and reaped the benefits of IT salary savings. The tide has changed, however, and banks are looking beyond outsourcing staff to outsourcing multiple aspects of its
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