Sponsored Statement: Voice Recording for Compliance
Compliance issues relating to voice recording are at the heart of the Markets in Financial Instruments Directive (MiFID), which is designed to ensure that financial institutions are more diligent in the level of transaction records maintained.
While it has never been mandatory to record calls, it has always been a Financial Services Authority (FSA) requirement to have full and accurate documentation of all transactions and trades. This should provide a full audit trail to show that the best
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