OTC Market-Maker Herzog Uses IPC Turet Add-On To Manage Calls
VOICE & MULTIMEDIA
Herzog Heine Geduld is using a new application from IPC Information Systems to help its head trader and trading desk managers allocate and track incoming calls. The system was deployed at the OTC market-maker's 145-position facility in Jersey City, N.J.
Herzog is using the new application--which has been dubbed, rather lengthily, the Head Trader's Call Status Monitor--to enable head trader and firm president Buzzy Geduld, and others, monitor the trading floor's phone center productivity by
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