Witad Awards 2018 Write-Ups: Support Professional of the Year (End-User)—Anitha Iniyavan, RBC Capital Markets

Specifically, Iniyavan led the implementation of Symphony instant messaging for RBC, ensuring users were organized and trained, plus she played a key role in the development of a chatbot that automates internal room creations.

Although her work on the Symphony implementation was a key driver in her nomination for this award, the program doesn’t have much to do with Iniyavan’s main role on the global market data operations and engineering team, responsible for designing, installing and