Open Platform: 'You Can’t Outsource What You Don’t Understand'

Consultant Evan Bauer says that firms should fix their systems and applications before they send them offshore.

Offshoring seems too good to be true: hand part of your operational expense and overhead to a specialty firm, get the results and reap the benefits of lower costs, higher quality, and a simplified balance sheet.

The pressures and opportunities to offshore are real, but unrealistic expectations still defeat too many initiatives. The fundamental approaches needed for success apply to