Service-level agreement (SLA)
Ion in the fire: three banks call in lawyers after hack
Banks are examining service-level agreements for possible breaches
Azure Disruptions Show Firms Need a Plan for When Outages Occur
Abacus CTO Viktor Tadijanovic discusses having proper contingencies in place for a service interruption
Rob Daly: It's the SLA, Stupid
When it comes to cloud computing, financial services firms are looking for a tailored fit from an off-the-rack world. Rob looks at what the industry needs to be able to create the perfect services.