ADP expands into BPO
OUTSOURCING
LONDON--ADP Wilco International, the global securities-processing division of Automatic Data Processing, is going directly to its broker clients with business process outsourcing (BPO) services, to be administered from its IT services center in Hyderabad, India. To start, there will be 70 to 80 people, out of a total of 450 staff, dedicated to the BPO project, which will center upon manual tasks such as exception processing, says Robin Kneale, product manager of institutional brokerage, Wilco
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