CITY INSIDER
CITY INSIDER
The secret to success is in always asking the right question. A senior executive at a market data vendor admitted to Insider that he once did just the opposite and nearly lost an account. When the client's account manager said that the customer was being difficult and demanding, the exec said "tear up their contract!". The exec thought that the client was a "onesie"--that they had a screen in only one position. Turns out the client had 30 screens and the exec had to back pedal like the wind.
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