TOFIS Keynote: National Bank of Canada Uses AI to ‘Brew’ a Richer Blend of Banking Services
Some fear the prospect of artificial intelligence taking traders' jobs. But, explains National Bank of Canada's Alexis Gouslisty, AI's greatest opportunities are in transforming the way banks manage data internally and how they interact with clients.
Gouslisty described his efforts to transform National Bank of Canada, using AI to improve the customer experience, comparing the challenge facing banks around using AI to offering greater value to clients to the coffee industry: In addition to savings and efficiency benefits, innovation and better customer experience translates to being able to charge higher fees for services, he said. For example, a cup of coffee beans may cost one cent per cup. An individual-serve packet of coffee may cost 25
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