When IM Takes the Call
BEFORE THE SPIN
Instant Messaging (IM) has been the bane of trading floor IT managers for some time, but, as this week's issue shows, IM is a permanent part of the landscape. Call it a de facto IT victory for the front lines—a case in which a grass roots push overcame the opposition of management. But it appears that IM chat may be on its way to something more interesting—a merger with voice communication.
As outlined by the reseller news from IPC Information Systems and Parlano (see page 5), the Session
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