Credit's IT Crunch

Imagine an airline pilot with a regular morning flight from New York to Los Angeles. The pilot is so well trained that the only real concern is simple: Don’t fall asleep. Then one day, a pile of 500 new rules come down, with checks that need to be done almost every minute, recorded in order, throughout the flight. The rules are meant to make the flight safer; yet they’ve made the plane harder to fly—or at the very least, different to fly.

The analogy is one that Sanjay Sharma, chief risk officer