The Outsourcing Tiger Heads North
OUTSOURCING
In the UK, offshoring has become something of a joke. As many call centers move overseas, mostly to India, this cost-effective solution has served to irritate customers no end. And it’s not just union members who have branded the shift "bonkers." According to one survey, one in seven customers jumped ship after a firm referred their query to a call center several time zones away.
Offshoring IT development has long been a hot topic within the financial services space, with firms like Tata
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