For AI’s magic hammer, every problem becomes a nail
A survey by Risk.net finds that banks are embracing a twin-track approach to AI in the front office: productivity tools today; transformation tomorrow.
Hammers are great at knocking in nails. It’s the job for which they were made. Bankers don’t need to tackle that job very often—professionally, at least—so banks don’t issue hammers en masse to the workforce.
Artificial intelligence, on the other hand, is great at a whole slew of things. Banks have responded by giving staff access to it by way of general-purpose assistants and co-pilots. But when you have an all-purpose tool, where do you start? What should you use it for? Everything?
Last year,
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