IMs Stick Around

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When Wunderlich Securities director of information technology Brian Varkonda joined the Memphis-headquartered institutional and retail brokerage last July, he discovered that instant messaging (IM) in the 200-employee firm was completely out of control. "It was a totally unmanaged monster," says Varkonda. "Nobody had been paying attention to it and if there was an IM client available, we probably had somebody using it."

Cleaning up the mess was one of his many mandates. "Instant messaging was on

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