Waters Rankings 2025: Best mobile solutions provider—Symphony

Overview

Symphony Messaging is a secure and compliant messaging platform built for use across the global capital markets. Its modular technology enables over 1,000 institutions to ensure data security, navigate complex regulatory requirements and optimize business interactions. Symphony’s regulatory technology addresses the need for financial institutions to stay secure and compliant, which is critical during times of market volatility and digital disruption. A number of large US-based financial institutions have had to pay more than $3 billion in fines since 2021 relating to an investigation led by the US Securities and Exchange Commission (SEC) into the use of unapproved communication channels, which highlights the need for secure and compliant solutions more than ever. The Symphony Messaging platform helps mitigate this risk by supporting appropriate governance and compliant business collaboration and communication.

The solution  

Symphony Messaging’s federation enables fast, compliant communication across consumer channels like WhatsApp, SMS, WeChat, LINE and mobile voice. Purpose-built for the financial services industry, its capabilities and recordkeeping deliver seamless client engagement, regulatory compliance and mobile innovation.

Differentiators  

Symphony specializes in communication across the global financial services industry where security and compliance are essential, applying rigor in development and methodology, which ultimately makes Symphony an ESG-enabling platform. Symphony Messaging is designed to help accelerate internal and external workflows and reduce the risk of off-channel communication through the platform’s redundant architecture, borderless community, and interoperability with critical applications that simplify and streamline complex tasks.

Recent goals

Symphony continually enhances Symphony Messaging’s interoperability. Recent developments include:

• Mobile-first compliance: Helps enable compliance on mobile devices with virtual number, separating business and personal communications
• Microsoft Teams interoperability: Embedded federation in Microsoft Teams to enable compliant external communication without leaving preferred platforms
• Trusted by Meta Business Partner program: Federation enables secure and compliant communication over WhatsApp, with Symphony recognized as a member of the Meta Business Partner program

At Symphony Innovate in May 2025, HSBC demonstrated how HSBC’s GPB Chat integrates with Symphony Messaging to connect the bank’s Global Private Banking clients with their relationship managers, allowing HSBC clients to communicate, receive market information, and discuss authenticated trades through familiar apps like WhatsApp. “Our clients absolutely love this service,” said a senior digital product owner at HSBC.

Product roadmap

As demonstrated on stage at Symphony Innovate in May 2025, messaging encryption was a hot topic. Symphony COO Mike Lynch, and Mario Orphanou, senior director, product management, concluded the event by showcasing Symphony’s new Confidential Cloud, a managed software-as-a-service (SaaS) solution for secure messaging and voice that eliminates the need for on-premises components. Demonstrated through Symphony Messaging’s “While You Were Away” AI summarization tool, Confidential Cloud is designed to keep firms’ information encrypted across the cloud, maintaining data protection when using AI for tasks like communication insights. “Symphony provides the tools, platforms, and architecture to not only protect your data but your customer’s data,” Lynch said.