NRS Releases Module to Address Finra Rule 4530 on Customer Complaints
ComplianceMax (cMax) Customer Complaints Module manages, utilizes and archives info on customer complaints.
cMax Customer Complaints Module allows firms to identify, report and resolve each individual complaint that comes against a registered representative or the firm itself. Each complaints unique details, background and critical variables will be documented.
"Fulfilling all of their compliance obligations is an incredible burden for our industry. Customer complaint volume and complex response and escalation protocols add to the challenge," said John Gebauer, president at NRS, in a statement. "With the cMax Customer Complaints Module, our customers will be able to improve their complaints management process, respond to clients quickly and to electronically file correct, timely and complete information to Finra."
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