Is It Time to Burn the Policy Manual?
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Traditional methods of defining, implementing, communicating and enforcing policy are not keeping pace with the rise of e-mail, instant messaging (IM) and other communications technologies. With business being transacted literally at the speed of light, the physical policy manual is fast becoming an anachronism. No matter how widely or frequently it is disseminated, most staffers lack the time and inclination to consult a paper manual, particularly if there is a colleague or client demanding an
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